And then they send another concentrator and it is obvious that either the place they send them to be worked on did not check it before sending it to rotech and it is obvious that no one at rotech checked it either or we would not have gotten something that didnt work. First of all im already frustrated with the fact that they dont train their delivery guys in the concentrators just only the bottles. Because the new one kept shutting off and showing an error message. The guy that delivered it from Rotech got down our road about 2 miles and i had to call him back and get the old one. Well today we received it and plugged it in and it started fine. So i called and asked for them to send a new one. Luckily i brought a bottle with us as well. But the first time my husband used it the batteries kept falling out. My husband is on oxygen 24/7 we recently received a portable concentrator and it could be used with or without plugging it in. How am I supposed to resolve this when the won't submit a claim?įirst of all my complaint started in april of 2022. RoTech is now threatening to send me to collections and have yet to bill my insurance. I even had my primary insurance company call them and tell them to submit a claim so that it can be paid for. Every time I call them, I am told different things-that my balance is zero, that they won't bill anything because I set it up wrong at the hospital (I'm the patient-how can I set it up wrong), that they need my medical records. I have double coverage so I should owe little if anything to RoTech. I have called, emailed and chatted with RoTech asking them to please bill my insurance. I have received monthly bills since 02/2022 asking me to pay the bill. I provided the individual who brought the concentrator and extra tanks to my house with my insurance information as well. I was sent home from the emergency room on Oxygen, and RoTech came to set up the oxygen concentrator. I provided the hospital with my insurance information when I was admitted. I went to the emergency room on due to complications with Covid.
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